Guest Info & Support

Settle in.
We’re here to help.

Your starting point for a smooth stay. For reservation-specific instructions, open your Airbnb messages or contact your host.

Before you arrive

Your host sends the access code 24 hours before arrival. Check your reservation for check-in time and arrival directions.

Use the instructions shared by your host for Wi-Fi access and home controls. Message through Airbnb if you need help getting connected.

The Finnish sauna is ready to enjoy. Ask your host for the sauna, hot-tub, and appliance instructions before use.

Follow your host’s instructions for bin locations and collection arrangements. Ask before setting bins out if anything is unclear.

Follow the checkout checklist and departure time in your reservation. Contact your host if your plans change.

For help during your stay, use your Airbnb reservation message thread so your host can identify your booking.

For an emergency, call 911. For non-emergency questions about the home, contact your host through Airbnb.

For medical care, use a current local provider directory to confirm opening hours and services before traveling.